"Easy to Work With" Policy
Though we strive for computer service excellence, our top priority is to be reliable, trustworthy and easy to work with for the lifetime of your business. Of course we can't achieve that goal if we bicker over questionable charges, nickel and dime you every time you call, belittle your employees with "Geek Speak," arrive late, or let things fall through the cracks. So we don't treat you that way. Period.
We treat you the way we would like to be treated. We call it our "Easy to Work With" Policy. This policy includes the ten important points listed below:
Lifetime Client Focus:
We focus on the long term relationship between your company and ours. We want to be the computer service company you choose for the lifetime of your business. We take this goal seriously and don't take this relationship for granted.
Your satisfaction and the delivery of excellent computer service is our #1 priority. If at anytime you are not satisfied with the computer repair or upgrade service you have received please let us know and we will do everything in our power to make it right for you. Guaranteed.
All of our work is documented systematically and in a timely fashion, enabling you to measure our service without having to guess what it was we did that day.
We want to make it as easy as possible for you to not only request service but to give feedback on your computer service as well. Please call us anytime with questions or concerns. We are ready to take care of your needs with care and concern for you and your business. It is our value to be exceptionally approachable.
We know how easy it is for things to fall through the cracks and how that damages the trust that you have in a computer service provider, so it is our goal to make sure that all requests and scheduling have thorough follow-up. Though we have systems, checklists and employees who are dedicated to this goal, on occasion something may not get followed up with to your satisfaction, which is why we offer a satisfaction guarantee.
Don't Nickel and Dime:
We value your long-term relationship. It is for this reason that we don't nickel and dime you regarding every call you make to us. We only have one rate with unlimited service no matter how long it takes to get the job right.
We Don't "Speak Geek"
Our value is to provide you with the information necessary to help you make informed decisions about your office's network strategy by educating and communicating with you in the language you understand.
Being on time, saying "please" and "thank you," not interrupting, and dressing professionally are just some of the professional courtesies you can expect from the Plain Idea team.
No Network Secrets
Purposefully or carelessly, many computer repair service providers and technicians keep information about your network support, software licenses, passwords and network configurations locked away in their brains. All of this information is documented and accessible to you privately and securely 24 hours a day, 7 days a week, 365 days a year. We also configure your network to Microsoft's standards, not our own secret one, so that any trained and certified Microsoft IT Professional can manage your network if you decide it is time to change support providers. Not having secrets means you can trust that we have your best interest in mind, not our job security.
We Don't Resell Products:
You can trust that our recommendations have your business' best interest in mind. We do that by not reselling hardware or software. That's right, we make zero, zip, nada on the hardware and software we recommend. We do this because we don't want there to be any question as to why we are recommending something for your office other than it is the right technology that meets your business goals.