Why a Computer Service Contract

Why an I.T. Service Contract?

What is the cost of computer downtime and ongoing computer problems? Besides the telephone, your computers and the network they are a part of, are undoubtedly the most important business tools in your office. You rely on them every day to communicate, analyze, manage, strategize and perform billable services.

So what happens when your computer or network goes down? Communication is hindered, growing your business stops and billable time is lost. Whether you have limped along with computer problems (that you now "live with") or had major network meltdowns, these problems cost you money and create headaches.

What is Computer and Network Maintenance and Why is it Necessary?

It is easy to think computers are so advanced that they don't have the same problems as other machines. They should work perfectly all the time, shouldn't they? The truth is that your computer network is a collection of complex machines and software, communicating simultaneously, performing trillions of calculations, using hundreds of parts and wires, and under constant assault by viruses and spyware and their own users.

Because of these and other factors (mostly human), your computers require regular computer service maintenance to keep the big problems away and maintain optimal performance. This program is often referred to as a computer maintenance contract, service level agreement, or computer network maintenance plan.

Ten Reasons Every Business Needs Regular and Proactive Server and Workstation Maintenance:

Microsoft critical security updates need to be applied at least once a month

Firewall, virus and spyware protection needs regular review and management

Daily use of servers and workstations by office staff can create random network issues

Management of backup status, data selected and data testing is critical to data recovery

Proactive server and workstation standardization minimizes problems

Management of hard drive resources prevents storage issues & server crashes

Analysis of server event logs can identify issues before they create network problems

Regular optimization of server(s) and workstations to increase speed and efficiency

Proactive maintenance provides real peace of mind that someone is regularly caring for your network

Predictable monthly budget and support minimizes financial and technical surprises

Regular and systematic network support in the past has not been the norm among many companies because they typically didn't know it was necessary. Because of this, businesses believe that all they need is for someone to help them "fix" what isn't working right.

They assume that the "break-fix" computer support model is how support for computers and networks is supposed to be, when in fact it is not. This in turn leads to doubt, confusion, and frustration with computer service technicians.

Though most "computer service" companies or individual technicians offer only a "break-fix," reactionary style service, we offer a proactive and predictable computer network maintenance plan to maintain your computer systems, for less than $25 per Month per Computer.

What is Our Way?

Our way is the ongoing and immediate technical support for your computer network, systematically managed by our certified IT Professionals and support staff. Our support professionals not only take care of your company's technology on a regular basis but also implement and maintain the I.T. Systems Budget, Business Continuity Plan, Migration and Upgrade Plan, and our new I.T.Profit Center Program for your company based on your business goals and budget. The end result of a computer network maintenance plan is an office that is happy and productive with a budget line item that is predictable. Computer support by any other method is neither measurable nor profitable for your business.

Our I.T. Maintenance Plans are fixed regardless of your company's budget, computer usage levels, number of computers, servers, how you adopt technology, and how involved you want to be with your network and budget. Our services are priced based on the number of computers, servers, and devices you have and thereby forcing us to provide efficient services that both increase your business’ uptime and profitability to increase ours.

  1. Regularly Scheduled Maintenance
  2. Comprehensive Maintenance Checklist and Documentation
  3. Emergency and As Needed Support
  4. Remote Management / Off-Peak Maintenance
  5. Available 24/7/365
  6. Multiple Microsoft Certified IT Professionals
  7. Management Oversight
  8. Predictable Monthly Budget

Good Advice from Trusted Professionals

Unlike individual computer consultants, we are a professional computer consulting company that provides computer consulting services in the areas of computer management and network design. Our computer hardware consultants have the years of expertise, knowledge and systems to help your company go to the next level, assist you with your network planning and network upgrades and help you choose what computer and network maintenance plan is right for your company. It is our goal to assist you in making the right decisions for your office, not to try to "sell you."

In fact, you can trust that our hardware and software recommendations have your company's best interest in mind. This is because we do not resell hardware or software. That's right, we make zero, zip, nada on the hardware and software we recommend. We do this because we don't want there to be any question as to why we are recommending something for your office other than that it is the right technology to meet your specific business goals. See our complete list of Recommended Vendors. This is just one part of our "Easy to Work With" policy.