Unlimited and Instant, Remote support
When requested we are instantaneously in your systems resolving your issues while you watch our progress. Many times we can resolve your issues without compromising your productivity.
Unlimited Onsite Support
Our experienced and talented team of field technicians, trained in all aspects of information technology, responds quickly to service requests that require on-site attention. If we cannot resolve your issue remotely a field technician is dispatched immediately, fully briefed and equipped to resolve your issue. We have guaranteed onsite response times of 2 hours or less for emergency issues.
A senior account manager is assigned to every customer. Your senior account manager is available to you at all times providing you with any details or answers to any questions you might have.
Remote Server and Network
Monitoring and Management
Proactive monitoring and management of mission critical hardware and software systems. Your company's potential IT issues are identified before they create a problem. Your business receives instant support without disruption. Our primary goal is zero downtime. Preventative maintenance is one of our most effective tools.
On-Site and Offsite Backup Services
With an offsite backup service, you'll know that your data is safe and secure. Each night we back up your critical data to 2 different data centers placed in 2 geographical locations. This provides another level of redundancy and security. Onsite backups are also recommended, configured and supported as part of our service.
Managed Firewalls and Security
Keep your data secure and available to only those with registered access. Via your company's Internet s, secure information and resources are made available using the security of a firewall, network security policies, and file system security. We are certified in all aspects of internet security and are always in favor of a solid secure network.
Website and Hosting Services
Our clients can always enjoy our professionally hosted email and website solutions. Hosting your website and emails from our servers enables us to block spam and viruses before it reaches your infrastructure. Enjoy the advanced capabilities of Microsoft Exchange without the costs and headaches of managing it in-house. Our data centers are SAS 70 type II certified, and SSAE-16 compliant.
Discounts on Hardware, Software, telecom and miscellaneous services
You will enjoy discounted pricing on both your IT hardware and consumables. We accomplish this by leveraging our buying power and pool of experience in hardware, software and service purchasing. One of our goals is to save you more money than you spend on our service agreement.
As part of services we provide up to level 3 data recovery to recover data on corrupted hard drives, we are the only provider of level 3 data recovery in the region.